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Privacy Policy

Your Privacy is Important to Us

At Fowl Play, we take privacy very seriously. We respect your right to privacy for everyone who visits this website and those who engage and purchase our products and services. Hence, we would like to inform you regarding our approach to handling your personal data. By using this website and/or any of our products and services, as defined below, you agree to this Privacy Policy and to our Terms of Service. We recommend you to read this Privacy Policy and Terms of Service to understand how we collect, use, disclose, and protect your personal information.

(Last Updated: 1 January 2022)

Fowl Play Privacy Principles

The following principles underpin our approach to respecting your privacy:

1) We value your trust placed in us by providing us with your personal data, and will use them in a fair and trustworthy manner. 

2) We will be transparent with you about the way we collect your personal data and what we do with it.

3) We will perform due diligence to protect your information from any misuse and to keep it safe and secure at all times.

4) We will comply with all data protection laws and regulations, and cooperate with the relevant data protection authorities. In the absence of such legislation, we will act in accordance with generally accepted principles governing data protection.

  • What does this Privacy Policy apply to?
    The privacy policy applies to any personal information collected by Fowl Play and with regard to the products and services that we offer for commercial and non-commercial purposes. This includes information collected online and offline through our website(s), third-party applications and platforms, survey forms or any other methods of gathering personal information.
  • Your consent
    By submitting your personal information to us, visiting our website, purchasing and engaging in our products and services here or via any other third-party platforms or form submissions, you are consenting to Fowl Play and the relevant personnel collecting, using and disclosing your personal information in accordance with this Privacy Policy. Please note that if you do not agree to the collection, use and disclosure of your personal information in this way, please do not use this website or otherwise provide us with your personal information. In most cases, we will ask for your consent explicitly, except for some cases where we may infer consent from your actions and behaviour and process your personal information in a way that will infringe on your rights and interests. In some circumstances, you may have provided personal data relating to other individuals (such as your spouse, family members or other third party including minors). You represent and warrant that you are authorised to provide their personal data to us and you have obtained their consent to the collection, use, disclosure and processing of their personal information in accordance with this Privacy Policy.
  • Children - under 13 years old
    Our website or services are not aimed at children under 13 years of age and we will not collect, use, provide or process any personal information of children under the age of 13 deliberately. We highly recommend, if you are under 13 years old, that you do not send us your personal information (for example, your name, contact, email address, credit card or payment information, or residential address). However, if you are under 13 years old and you would like to ask a question or use this website or engage our service in anyway that requires you to give us your personal information, please get your parent or guardian to do so on your behalf. If we discover that we have collected information from a child without consent from a parent or guardian, we will delete that information as soon as possible.
  • What information do we collect?
    Your "personal information" refers to information that could allow you to be identified. The specific types of personal information collected varies with the activity and transaction, but may include the following: Your name, contact number, email address, residential address, payment information, and information about your preferences and interests. Communications with Fowl Play: When you choose to contact us to request information about our products and services, request customer or technical support or otherwise, we may collect personal information from you, including your name, email address, and contact number. Sign-up for our email subscriptions and newsletters: When you sign-up for any of our email subscriptions and newsletters via our Sites, you may be asked to provide certain information which may include personal information. All information collected from your participation in our email subscriptions and newsletters is provided by you voluntarily. We will use this information to share with you relevant content and updates about our products and services in any manner consistent with this Privacy Policy. Surveys: From time to time, we may ask you to participate in surveys such as customer satisfaction surveys about our products and services. If you do decide to participate, you you may be asked to provide certain information which may include personal information, including your name, email address, contact number, preferences and testimonials. All information collected from your participation in our surveys is provided by you voluntarily. We may use this information to improve our products and services and in any manner consistent with this Privacy Policy. Make a Purchase on our Sites: When you make a purchase on our Sites, we may collect personal information and details associated with your purchases, including your name, email address, contact number, residential address, and debit/credit card or payment information. Any payments made via our Sites are processed by third-party payment processors, such as Stripe. We do not directly collect or store any debit/credit card or payment information entered through our Sites, but we may receive information associated with your debit/credit card or payment information (e.g. your billing details). For more information about Stripe, please see Stripe's Privacy Policy. Information Collected by Others: Our products and services may contain advertisements, offers and links from companies other than Fowl Play that may link to their own websites. In addition, other websites may reference or link to our products and services. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party websites or services. Visiting these other websites or applications is at your own risk.
  • Purpose of collecting your personal information
    We collect your personal information for the main purpose of providing and improving our products and services to you via our Site. The collected personal information may be used, or shared with third parties, our service providers (such as courier companies), and our suppliers and merchants as we deem necessary, for some or all of the following purposes: (a) to facilitate your use of our Site, including processing orders you place or engagement requests for our products and services through our Site; (b) to contact you and respond to your queries and requests regarding our products and services that may be of interest to you, provided we have received your consent to do so in a form of an order placement or service engagement request on our website or through any surveys or forms provided to you from us; (c) to deliver the products and services you have purchased through our Site (d) to update you on the delivery of products and services and for customer support purposes; (e) to obtain your feedback after a sales of our product(s) or service(s) to help us improve on our products and services, and to improve your user experience; (f) to resolve complaints and handle requests and enquiries; (g) to compare information, and verify with third parties in order to ensure that the information is accurate; (h) to administer and manage your customer account (if any) and your relationship with us; (i) to carry out financial transactions in relation to payments you make online via our Site; and (j) to provide you with information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to such contact. We do not rent, sell, or trade your personal information to any third party.
  • Security of your personal information
    We have implemented relevant and appropriate measures to protect your privacy from any unauthorised access, modification and misuse from any authorised or unauthorised personnel and will review and update these measures as and when appropriate. Access to your personal information is only permitted among our company personnel on a need-to-know basis. However, we cannot be held responsible for any unauthorised or unintended use, access or disclosure that is beyond our control. To the extent permitted by law, we shall not be liable in any event for any damages of any kind, including but not limited special or exemplary damages, or for any loss of reputation or goodwill, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, suffered as a result of unauthorised or uninteded use, access or disclosure of your personal information.
  • Changes to this Privacy Policy
    We may make some changes to this Privacy Policy from time to time by posting the updated version on this website. If we make any significant changes to this privacy policy, we will do our best to notify you of these changes. We highly encourage you to check our Privacy Policy on a regular basis to stay informed about how we use your personal information.
  • Governing Law
    This Privacy Policy will be governed by and construed in accordance with the laws of Singapore, and you hereby submit to the exclusive jurisdiction of the courts of Singapore over any claim or dispute arising under or in connection with this Privacy Policy.
  • How can you contact us?
    Please contact us via the Contact page on our website if you have any questions or concerns that you want to clarify regarding our Privacy Policy.
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